Privacy Policy
Last updated: October 11, 2026
Company: FIX SERVICE CORP
Business Name: FIX SERVICE
Address: 114 Van Duzer St, Staten Island, NY 10301
Phone: (929) 690-8278
Website: https://fixservicenyc.com
1. Introduction
FIX SERVICE CORP, doing business as FIX SERVICE, respects your privacy and is committed to protecting the personal information we collect, use, store, and share in connection with our automotive repair, diagnostic, maintenance, inspection, customer support, website, CRM, messaging, payment, subscription, vehicle sales, rental, and related business services.
This Privacy Policy explains how FIX SERVICE collects, uses, discloses, stores, and protects information when you visit our website, create an account, add a vehicle, schedule service, request diagnostics, approve repairs, receive invoices, make payments, communicate with us, receive SMS/MMS messages, participate in promotions, use customer support features, or otherwise interact with FIX SERVICE.
By using our website, submitting information, scheduling service, communicating with us, or using our services, you agree to the practices described in this Privacy Policy.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
Our website.
Online appointment forms.
Customer accounts and customer portals.
CRM and customer communication systems.
Vehicle intake forms.
Repair orders, estimates, invoices, and service documents.
SMS/MMS communications.
Email communications.
Phone calls.
In-person service interactions.
QR code forms.
Payment links and payment-related workflows.
Subscription, membership, loyalty, referral, or bonus programs.
Vehicle sales, rental, loaner, or related vehicle programs, if offered.
FIX SHOP, online store features, parts requests, or related e-commerce features, if offered.
Marketing forms, advertising forms, promotions, or customer campaigns.
Any other online or offline interaction with FIX SERVICE.
This Privacy Policy does not replace any separate service agreement, repair order, invoice, estimate, SMS terms, subscription terms, marketing terms, warranty terms, vehicle sale terms, rental agreement, or other written agreement between you and FIX SERVICE.
3. Information We Collect
FIX SERVICE may collect different categories of information depending on how you interact with us.
3.1 Personal Identification Information
We may collect:
Full name.
Phone number.
Email address.
Mailing address.
Billing address.
Contact preferences.
Customer account username or profile information.
Communication history.
Signature or electronic authorization, where applicable.
3.2 Vehicle Information
Because FIX SERVICE provides automotive services, we may collect vehicle-related information, including:
Year, make, and model.
Trim, engine type, transmission type, drivetrain, and other vehicle configuration details.
VIN.
License plate number.
State of registration.
Mileage or odometer readings.
Vehicle photos and videos.
Diagnostic reports.
Trouble codes.
Scan tool data.
Repair history.
Service history.
Maintenance history.
Inspection history, if applicable.
Vehicle condition notes.
Damage, leak, wear, or defect documentation.
Parts information.
Warranty-related information.
Auction, sale, purchase, or vehicle listing information, if applicable.
Any other information reasonably necessary to inspect, diagnose, repair, maintain, document, buy, sell, list, or service a vehicle.
3.3 Service and Repair Information
We may collect information related to your service visit, including:
Appointment date and time.
Reason for visit.
Customer complaints or concerns.
Diagnostic findings.
Recommended services.
Approved and declined repairs.
Repair authorizations.
Labor performed.
Parts used.
Estimate history.
Invoice history.
Payment status.
Vehicle pickup status.
Warranty notes.
Customer support notes.
Communication between you and FIX SERVICE.
Photos, videos, or other media related to diagnostics or repair.
Internal technician notes.
Service status updates.
Documents needed to complete service, billing, repair, inspection, sale, rental, or customer support.
3.4 Account and Portal Information
If you create or use a customer account, customer portal, saved garage, or similar feature, we may collect:
Account login information.
Encrypted password or authentication information.
Saved vehicles.
Booking history.
Subscription or membership history.
Service history.
Invoice history.
Payment status.
Downloaded documents.
Uploaded files.
Communication preferences.
Notification preferences.
Account activity.
Security logs.
Verification history.
We do not store your password in plain text.
3.5 Payment and Billing Information
FIX SERVICE may collect or process payment-related information, including:
Invoice amount.
Payment status.
Payment method type.
Transaction date.
Billing contact information.
Payment confirmation.
Refund status, if applicable.
Deposit information, if applicable.
Subscription or membership payment status, if applicable.
Payment link activity.
Payment card information may be processed by third-party payment processors, including Stripe or other approved payment providers. FIX SERVICE does not intentionally store full credit card numbers, CVV codes, or full payment card details on its own website servers.
You should not send full credit card numbers, CVV codes, PIN codes, passwords, full bank account numbers, Social Security numbers, or other highly sensitive information through regular SMS, email, website chat, or unsecured communication channels.
3.6 SMS/MMS and Communication Information
If you communicate with FIX SERVICE by SMS/MMS or consent to receive messages, we may collect:
Phone number.
Message content.
Message date and time.
Delivery status.
Opt-in status.
Opt-out status.
Consent records.
HELP or STOP requests.
Communication preferences.
Message category, such as service notification, verification, marketing, or customer support.
Links sent or clicked, where tracking is enabled.
Records needed for compliance with messaging rules and carrier requirements.
3.7 Photos, Videos, and Media
FIX SERVICE may collect photos, videos, or media related to:
Vehicle condition.
Diagnostics.
Repairs.
Damaged parts.
Worn components.
Fluid leaks.
Warning lights.
Vehicle exterior or interior.
Odometer readings.
License plates.
Before-and-after repair documentation.
Customer-submitted photos or videos.
Service documentation.
Warranty documentation.
Quality control.
Vehicle photos and videos are primarily used for service, repair documentation, diagnostics, estimates, customer communication, quality control, training, dispute prevention, and business records.
FIX SERVICE will not intentionally use personally identifying customer images for public advertising without appropriate permission where required.
3.8 Website, Device, and Technical Information
When you use our website or digital services, we may automatically collect:
IP address.
Browser type.
Device type.
Operating system.
Referring page.
Pages viewed.
Date and time of visit.
Cookie identifiers.
Session data.
Approximate location based on IP address.
Website performance data.
Error logs.
Security logs.
Clickstream data.
Form submission data.
Analytics and advertising identifiers, where enabled.
3.9 Marketing, Loyalty, Referral, and Promotional Information
If you participate in marketing, loyalty, referral, promotion, or bonus programs, we may collect:
Name.
Phone number.
Email address.
Referral information.
Promotion eligibility.
Coupon or discount use.
Loyalty or bonus activity.
Marketing preferences.
Opt-in and opt-out records.
Communication history.
Campaign engagement.
Service history relevant to eligibility.
Marketing SMS/MMS messages are governed by separate SMS Marketing Terms when applicable.
3.10 Information From Third Parties
FIX SERVICE may receive information from third parties where permitted, including:
Payment processors.
CRM platforms.
Scheduling platforms.
Vehicle data providers.
VIN decoding services.
License plate or vehicle lookup services, where available.
Parts providers.
Towing providers.
Insurance-related contacts, where authorized.
Vehicle auction or sales platforms, where applicable.
Advertising platforms.
Analytics providers.
Communication providers.
Banks or financial service providers related to payment processing.
Customer referrals.
We use third-party information only for legitimate business purposes related to service, repair, customer support, billing, security, fraud prevention, marketing where permitted, or other services requested by the customer.
4. How We Use Information
FIX SERVICE may use collected information for the following purposes:
To schedule appointments.
To identify you and your vehicle.
To create and manage customer accounts.
To add vehicles to your customer garage or profile.
To provide diagnostics, repair, maintenance, inspection, or related automotive services.
To prepare estimates, repair orders, invoices, and service records.
To request approval for repairs.
To send repair status updates.
To send appointment confirmations and reminders.
To send vehicle pickup notifications.
To send payment links and process payments.
To provide customer support.
To document vehicle condition.
To document completed work.
To respond to questions or complaints.
To manage warranties, if applicable.
To manage subscriptions, memberships, loyalty, referral, or bonus programs.
To operate vehicle sales, rental, loaner, or related programs, if offered.
To provide website, CRM, customer portal, or account features.
To send verification codes, password reset messages, or account security messages.
To send service-related SMS/MMS messages where you have consented or where otherwise permitted.
To send marketing messages where you have provided appropriate consent.
To improve our website, services, customer experience, advertising, and internal operations.
To detect, prevent, and investigate fraud, abuse, spam, security incidents, unauthorized access, or misuse.
To comply with legal, tax, accounting, regulatory, carrier, payment, and business record obligations.
To enforce our agreements, policies, repair orders, invoices, and terms.
To protect the rights, safety, property, and operations of FIX SERVICE, our customers, our employees, and others.
5. SMS/MMS Communications and Consent
FIX SERVICE may send SMS/MMS messages for different purposes, including:
Service notifications.
Repair status updates.
Appointment confirmations.
Diagnostic updates.
Vehicle pickup notifications.
Invoice and payment link notifications.
Customer support.
Verification codes.
Password reset or account access messages.
Marketing messages, only where proper marketing consent has been provided.
Different SMS/MMS programs may use separate phone numbers, separate consent, separate terms, separate campaigns, and separate opt-out handling.
By providing your mobile number and consenting to receive SMS/MMS messages, you confirm that you are the owner or authorized user of the phone number provided.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS/MMS messages by replying STOP. You may also use other clear opt-out requests such as CANCEL, END, QUIT, UNSUBSCRIBE, OPT OUT, or REVOKE.
You may request help by replying HELP or by calling FIX SERVICE at (929) 690-8278.
6. No Sale or Sharing of SMS Consent for Marketing
FIX SERVICE does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.
This includes text messaging originator opt-in data and consent. Such information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
FIX SERVICE may share limited information with service providers who help us operate SMS/MMS delivery, CRM, customer support, appointment scheduling, security, payment, or business systems. Those service providers may use such information only to provide services to FIX SERVICE and are not permitted to use SMS opt-in data or SMS consent for their own marketing or promotional purposes.
7. Separate SMS Terms
FIX SERVICE may maintain separate SMS terms for different messaging programs, including:
SMS Service Notifications Terms.
SMS Verification Terms.
SMS Marketing Terms.
These terms may be available at:
https://fixservicenyc.com/sms-service-terms
https://fixservicenyc.com/sms-verification-terms
https://fixservicenyc.com/sms-marketing-terms
If there is a conflict between this Privacy Policy and a specific SMS terms page regarding a specific SMS program, the more specific SMS terms may apply to that program.
8. Marketing Communications
FIX SERVICE may send marketing communications by SMS, email, phone, website, advertising platform, or other channels where permitted and where consent is obtained if required.
Marketing communications may include:
Promotions.
Discounts.
Coupons.
Referral programs.
Loyalty or bonus programs.
Seasonal offers.
Service reminders with promotional content.
New service announcements.
Business updates.
You can opt out of marketing communications according to the instructions provided in the message or by contacting FIX SERVICE.
Opting out of marketing does not necessarily stop service, transactional, verification, repair, invoice, or customer support communications that are separate from marketing and permitted by law or by your separate consent.
9. Cookies and Similar Technologies
FIX SERVICE may use cookies, pixels, tags, scripts, local storage, and similar technologies to:
Keep you signed in.
Remember preferences.
Operate website features.
Improve website performance.
Measure website usage.
Detect errors.
Protect against fraud and abuse.
Understand customer behavior.
Support advertising or retargeting, where enabled.
Improve customer experience.
You can control cookies through your browser settings. If you disable cookies, some website features may not work properly.
10. Analytics and Advertising
FIX SERVICE may use analytics and advertising tools to understand website traffic, improve services, measure advertising performance, and provide relevant content.
These tools may collect technical information such as IP address, device information, browser information, pages visited, and interactions with the website.
Where advertising pixels or similar technologies are enabled, advertising partners may help measure or deliver advertising. FIX SERVICE does not authorize advertising partners to use mobile opt-in data or SMS consent for their own marketing or promotional purposes.
11. How We Share Information
FIX SERVICE may share information only as reasonably necessary for business, service, legal, security, or operational purposes.
We may share information with:
Payment processors, including Stripe or other approved payment providers.
Banks and payment service providers related to payment processing.
CRM platforms.
SMS/MMS providers.
Email providers.
Website hosting providers.
Scheduling platforms.
Customer support platforms.
Analytics providers.
Advertising platforms, where applicable.
Vehicle data providers.
VIN decoding or vehicle lookup providers.
Parts suppliers.
Towing providers.
Insurance-related parties, where authorized.
Accountants, lawyers, auditors, or professional advisers.
Government agencies, regulators, courts, law enforcement, or other parties where required by law.
Business successors in connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of business.
Other parties with your consent or at your direction.
We do not sell personal information in the ordinary meaning of exchanging personal information for money.
We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
12. Third-Party Service Providers
FIX SERVICE may use third-party service providers to operate our business and deliver services.
These providers may support:
Website hosting.
CRM systems.
Appointment scheduling.
Repair order management.
Invoice management.
Payment processing.
SMS/MMS delivery.
Email delivery.
Customer support.
Data storage.
Security.
Analytics.
Advertising.
Document management.
Parts ordering.
Vehicle data lookup.
Internal business operations.
Service providers are expected to use information only as necessary to provide services to FIX SERVICE and not for their own unauthorized purposes.
13. Payments and Payment Processors
Payments may be processed by third-party payment processors, including Stripe or other approved providers.
When you make a payment, the payment processor may collect and process payment card information, billing information, transaction information, fraud prevention information, and other data necessary to complete the payment.
FIX SERVICE does not intentionally store full payment card numbers, CVV codes, or full bank account numbers on its own website servers.
Payment processors may have their own privacy policies and terms that apply to their processing of your payment information.
14. Vehicle Photos, Videos, and Documentation
FIX SERVICE may collect and store vehicle photos, videos, diagnostic data, scan reports, repair notes, estimate records, and related materials for:
Diagnostics.
Repair documentation.
Customer communication.
Repair approval.
Warranty documentation.
Quality control.
Training.
Dispute prevention.
Insurance or claim documentation, where applicable.
Legal, accounting, and business recordkeeping.
Website or marketing use only where appropriate permission is obtained if required.
Vehicle photos and videos may include visible license plates, VIN labels, odometer readings, vehicle condition, interior or exterior images, parts, damages, leaks, or repairs.
15. Reviews, Social Media, and Public Content
If you post a review, tag FIX SERVICE, comment on our social media, send us public content, or authorize us to share content, that information may be visible to other people.
Public reviews, comments, usernames, profile photos, ratings, and other public content may remain available on third-party platforms according to their own policies.
If you want us to remove content that FIX SERVICE controls, you may contact us. We may not be able to remove content controlled by third-party platforms.
16. Vehicle Sales, Rentals, Loaner Vehicles, and Related Programs
If FIX SERVICE offers vehicle sales, vehicle search, rental, loaner, subscription, or related vehicle programs, we may collect information needed to evaluate eligibility, prepare documents, manage appointments, communicate about vehicles, process payments, document vehicle condition, and comply with applicable business requirements.
This may include:
Contact information.
Vehicle interest or preferences.
Driver license information, where required.
Insurance information, where required.
Payment information.
Vehicle condition records.
Agreement records.
Pickup and return information.
Communication history.
Documents needed for vehicle-related transactions.
Separate terms may apply to vehicle sales, rental, loaner, subscription, or related programs.
17. Subscriptions, Memberships, Loyalty, Referral, and Bonus Programs
If FIX SERVICE offers subscriptions, memberships, loyalty programs, referral programs, bonus programs, or customer rewards, we may collect and use information to:
Enroll you.
Confirm eligibility.
Track benefits.
Track usage.
Process payments.
Send program updates.
Prevent fraud or misuse.
Apply discounts or rewards.
Communicate program changes.
Maintain business records.
Separate program terms may apply.
18. Data Retention
FIX SERVICE retains personal information for as long as reasonably necessary to provide services, operate our business, maintain records, comply with legal obligations, resolve disputes, collect payments, process refunds, manage warranties, prevent fraud, enforce agreements, support accounting, and maintain business records.
Retention periods may vary depending on the type of information, the purpose of collection, legal requirements, tax requirements, accounting requirements, payment processing requirements, warranty needs, dispute history, customer relationship, and operational needs.
When information is no longer reasonably needed, FIX SERVICE may delete, archive, anonymize, or securely retain it in accordance with business and legal requirements.
19. Data Security
FIX SERVICE uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
Access controls.
Password protections.
Encryption where appropriate.
Secure payment processing.
Vendor management.
Employee access limitations.
Account security controls.
System monitoring.
Data backup practices.
Secure disposal practices.
Fraud prevention measures.
No method of transmission, storage, website operation, SMS/MMS communication, email communication, or electronic processing is completely secure. FIX SERVICE cannot guarantee absolute security.
In line with New York’s SHIELD Act, FIX SERVICE maintains reasonable administrative, technical, and physical safeguards for the private information it keeps.
20. Data Minimization and Business Need
FIX SERVICE aims to collect and retain information that is reasonably necessary for service, repair, billing, communication, customer support, security, legal compliance, fraud prevention, business operations, and customer experience.
Following FTC data security guidance, FIX SERVICE keeps track of the information it collects, keeps only what it needs, protects what it keeps, properly disposes of what is no longer needed, and prepares for security incidents.
21. Security of SMS, Email, and Online Communications
SMS, MMS, email, website forms, online chat, and similar communication methods may not be fully secure.
You should not send the following through regular SMS, MMS, email, or unsecured forms:
Full credit card numbers.
CVV codes.
PIN codes.
Passwords.
Full bank account numbers.
Social Security numbers.
Full driver license numbers.
Sensitive personal information not requested through a secure method.
If FIX SERVICE needs sensitive information, we may request that it be provided through a secure payment processor, secure form, in-person process, or other appropriate method.
22. Your Choices
Depending on the situation and applicable law, you may have choices regarding your information, including:
Updating your contact information.
Correcting inaccurate account information.
Requesting access to certain information.
Requesting deletion of certain information.
Opting out of marketing messages.
Opting out of SMS/MMS messages by replying STOP.
Managing cookie settings through your browser.
Closing or disabling account features, where available.
Asking questions about how your information is used.
Some requests may be limited by legal, tax, accounting, warranty, fraud prevention, payment, security, dispute, repair order, or business recordkeeping requirements.
To make a request, contact FIX SERVICE using the contact information at the end of this Privacy Policy.
23. Do Not Track and Browser Signals
Some browsers or devices may offer “Do Not Track” or similar settings. Because there is not always a consistent industry standard for responding to such signals, FIX SERVICE may not respond to all browser-based Do Not Track signals.
We may update this section as laws, technology, or industry practices change.
24. Children’s Privacy
FIX SERVICE services are intended for adults and vehicle owners, drivers, or authorized customers.
Our website and services are not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to FIX SERVICE, contact us so we can review and delete the information where appropriate.
25. International Users
FIX SERVICE is located in the United States and primarily serves customers in New York.
If you access our website or services from outside the United States, you understand that your information may be collected, processed, stored, and used in the United States, where privacy laws may differ from those in your country.
26. Legal Compliance and Protection
FIX SERVICE may use or disclose information when we believe it is reasonably necessary to:
Comply with law.
Respond to legal process.
Cooperate with regulators or law enforcement.
Protect our rights.
Protect customer safety.
Prevent fraud.
Investigate misuse.
Enforce agreements.
Collect unpaid amounts.
Resolve disputes.
Protect the security and operation of our business.
Protect the rights, property, and safety of FIX SERVICE, customers, employees, service providers, or others.
27. Business Transfers
If FIX SERVICE is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of business, bankruptcy, or similar transaction, customer information may be transferred as part of that transaction.
Any successor may continue to use information consistent with this Privacy Policy unless a different policy is provided.
28. Changes to This Privacy Policy
FIX SERVICE may update this Privacy Policy from time to time to reflect changes in our services, website, CRM, messaging programs, payment processes, business operations, legal requirements, carrier requirements, or privacy practices.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website or services after updates are posted means you accept the updated Privacy Policy, where permitted by applicable law.
29. Contact Information
If you have questions about this Privacy Policy, your information, SMS/MMS communications, privacy choices, or customer records, contact FIX SERVICE:
FIX SERVICE CORP
114 Van Duzer St, Staten Island, NY 10301
Phone: (929) 690-8278
Website: https://fixservicenyc.com
Email: info@fixservicenyc.com
30. SMS Privacy Notice Summary
This section is included for clarity regarding SMS/MMS communications.
FIX SERVICE may use SMS/MMS to send service notifications, verification messages, customer support messages, payment-related messages, and marketing messages where proper consent has been provided.
Message frequency may vary. Message and data rates may apply.
You may opt out by replying STOP. You may request help by replying HELP or calling (929) 690-8278.
FIX SERVICE does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.
Related SMS terms may be available here:
https://fixservicenyc.com/sms-service-terms
https://fixservicenyc.com/sms-verification-terms
https://fixservicenyc.com/sms-marketing-terms
SMS / Text Messaging Privacy
FIX SERVICE may collect your mobile phone number when you request automotive service, create an account, schedule an appointment, submit a form, contact us, or opt in to receive SMS messages.
Mobile information of the end user opting in to the SMS program will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS messages from FIX SERVICE may include verification codes, appointment confirmations, vehicle service updates, diagnostic updates, estimate notifications, invoice or payment links, pickup notifications, service reminders, customer support replies, and promotional messages only if the customer separately opts in to marketing SMS.
Message frequency may vary. Message and data rates may apply. Customers can reply STOP to unsubscribe or HELP for help. Consent is not required as a condition of purchasing services from FIX SERVICE.
For help, contact FIX SERVICE at 929-690-8278 or visit us at 114 Van Duzer St, Staten Island, NY 10301.