SMS Verification Terms

Company: FIX SERVICE CORP
Business Name: FIX SERVICE
Address: 114 Van Duzer St, Staten Island, NY 10301
Phone: (929) 690-8278
Website: https://fixservicenyc.com
SMS Verification Terms URL: https://fixservicenyc.com/sms-verification-terms
Privacy Policy URL: https://fixservicenyc.com/privacy-policy

1. Purpose of These Terms

These SMS Verification Terms and Conditions govern verification-related SMS and MMS communications sent by FIX SERVICE to customers, users, and authorized account holders for identity verification, phone number confirmation, account access, password reset, login protection, service account security, and other security-related purposes.

This SMS verification program is intended only for security, authentication, account access, and verification purposes. It is not intended for marketing, advertising, promotions, discounts, sweepstakes, political messaging, third-party lead generation, or general service notifications.

By requesting, receiving, entering, or using a verification code from FIX SERVICE, you agree to these SMS Verification Terms and Conditions.

2. Types of Verification Messages FIX SERVICE May Send

FIX SERVICE may send SMS/MMS verification messages related to account security, user authentication, and service-related access controls.

These messages may include, but are not limited to:

1. Phone number verification codes.
2. Login verification codes.
3. Two-factor authentication codes.
4. One-time passcodes.
5. Password reset codes.
6. Account recovery codes.
7. Customer account access codes.
8. Service portal access codes.
9. Identity confirmation codes.
10. Security confirmation messages.
11. Confirmation of a requested account action.
12. Confirmation of a requested phone number change.
13. Confirmation of a requested password reset.
14. Confirmation of a requested customer profile update.
15. Verification related to accessing invoices, repair information, vehicle records, or service documents.
16. Verification related to secure access to customer communication tools, CRM features, or online service functions.
17. Other messages reasonably necessary to confirm that the person requesting access or action is authorized to do so.

3. Messages Not Covered by This Verification Program

This SMS verification program does not cover general marketing, promotional, or unrelated service messaging.

Under this SMS verification program, FIX SERVICE does not use messages for:

1. Marketing promotions.
2. Discounts or coupons.
3. Seasonal offers.
4. Advertising campaigns.
5. Sweepstakes, contests, or giveaways.
6. Third-party offers.
7. Political messages.
8. Loan, credit, or financing offers.
9. Debt collection campaigns.
10. General repair status updates.
11. Appointment reminders unrelated to verification.
12. Vehicle pickup notifications unrelated to secure account access.
13. Messages sent on behalf of unrelated third parties.

If FIX SERVICE sends service notifications, marketing messages, or other non-verification messages, those messages may be governed by separate SMS terms, separate consent, a separate phone number, a separate campaign, or a separate messaging program.

4. How Users Consent to Receive Verification Messages

You may consent to receive verification SMS/MMS messages from FIX SERVICE when you:

1. Create an account with FIX SERVICE.
2. Log in to a customer account or service portal.
3. Request a verification code.
4. Request password reset assistance.
5. Confirm your phone number.
6. Submit your phone number through the FIX SERVICE website.
7. Request access to invoices, repair information, vehicle documents, or customer service tools.
8. Provide your phone number to FIX SERVICE for account, security, or verification purposes.

By providing your phone number and requesting or using a verification code, you confirm that you are the owner or authorized user of the phone number provided and that FIX SERVICE may send verification-related SMS/MMS messages to that number.

5. Your Acknowledgment and Agreement

By requesting, receiving, entering, or using a FIX SERVICE verification code, you acknowledge and agree that:

1. You have read these SMS Verification Terms and Conditions.
2. You understand that verification messages are used for security, authentication, account access, and confirmation purposes.
3. You understand that message and data rates may apply.
4. You understand that SMS/MMS is not a fully secure communication channel.
5. You understand that you should not share verification codes with anyone.
6. You understand that FIX SERVICE will never ask you to send full credit card numbers, CVV codes, PIN codes, passwords, Social Security numbers, or full bank account details by SMS.
7. You agree to use verification codes only for lawful and authorized purposes.
8. You agree not to request, intercept, use, or attempt to use a verification code that belongs to another person.
9. You understand that verification codes may expire and may be limited to one-time use.
10. You understand that incorrect or unauthorized use of a verification code may result in denied access, account restrictions, additional verification, or other security measures.

6. Consent Is Voluntary

Consent to receive SMS/MMS verification messages is voluntary.

However, if SMS verification is required for a specific account access, password reset, phone number confirmation, or security-related function, declining SMS verification may prevent you from using that specific SMS-based feature.

Where available, FIX SERVICE may offer alternative verification or communication methods, such as phone calls, email, in-person verification, or other reasonable methods.

FIX SERVICE does not guarantee that all verification methods will be available at all times.

7. Message Frequency

Message frequency may vary depending on your activity, account access attempts, password reset requests, phone number verification requests, security settings, and customer account usage.

You may receive a verification message each time you request a code, attempt to log in, reset a password, confirm a phone number, or access a feature requiring verification.

FIX SERVICE does not send verification messages on a fixed schedule. Verification messages are generally sent only when triggered by you, your account activity, your request, or a security-related action.

8. Message and Data Rates

FIX SERVICE does not charge you separately for receiving SMS/MMS verification messages.

However, message and data rates may apply. Your mobile carrier may charge you for SMS, MMS, data usage, or other wireless services according to your mobile plan.

You are responsible for any fees charged by your mobile carrier.

9. Verification Code Security

Verification codes are sensitive security credentials.

You must not share verification codes with anyone, including:

1. Friends.
2. Family members.
3. Other customers.
4. Unknown callers.
5. Unknown text senders.
6. Anyone claiming to be from a bank, payment processor, government agency, delivery company, or unrelated business.
7. Anyone who contacts you unexpectedly and asks for a code.

FIX SERVICE employees should not ask you to provide a verification code unless it is part of a legitimate account, identity, or service verification process initiated by you or clearly connected to your service relationship with FIX SERVICE.

If you receive a verification code that you did not request, do not share it with anyone. You should contact FIX SERVICE at (929) 690-8278.

10. What FIX SERVICE Will Not Ask for by SMS

FIX SERVICE will not ask you to send the following information through regular SMS/MMS:

1. Full credit card numbers.
2. CVV codes.
3. PIN codes.
4. Passwords.
5. Full bank account numbers.
6. Social Security numbers.
7. Full driver license numbers.
8. Full tax identification numbers.
9. Full payment card details.
10. Sensitive personal information unrelated to vehicle service, account access, or verification.

If payment is required, FIX SERVICE may send a secure payment link through an approved payment processor, such as Stripe, but you should only enter payment information on a secure payment page, not in a regular SMS/MMS reply.

11. Password Reset and Account Recovery

FIX SERVICE may send verification codes to help you reset a password, recover account access, confirm your phone number, or verify your identity.

Receiving a password reset or account recovery code does not automatically change your password or account details. You may need to complete additional steps through the FIX SERVICE website, service portal, CRM system, or another approved process.

If you receive a password reset or account recovery code that you did not request, do not use the code and do not share it with anyone. Contact FIX SERVICE at (929) 690-8278.

12. One-Time Use and Expiration

Verification codes may be valid for a limited time and may be limited to one-time use.

A code may expire, become invalid, or stop working if:

1. Too much time has passed.
2. You request a new code.
3. You enter the wrong code too many times.
4. The system detects unusual activity.
5. The phone number does not match the account.
6. The account requires additional verification.
7. The code has already been used.

FIX SERVICE may deny access, require a new code, or request additional verification if a code is expired, incorrect, suspicious, or otherwise invalid.

13. Unauthorized Access and Misuse

You may not use FIX SERVICE verification messages or codes for unauthorized, fraudulent, abusive, illegal, or harmful purposes.

You agree not to:

1. Request codes for accounts or phone numbers you do not own or control.
2. Use another person’s verification code.
3. Attempt to access another person’s account.
4. Intercept or forward another person’s verification code.
5. Use automated tools to request excessive codes.
6. Attempt to bypass account security.
7. Use verification messages to harass, confuse, or mislead another person.
8. Provide false information to obtain access to an account, document, invoice, or service feature.

FIX SERVICE may restrict access, block verification requests, suspend account access, require additional verification, or take other appropriate measures if misuse is suspected.

14. Opting Out of Verification Messages

You may opt out of SMS/MMS messages from FIX SERVICE by replying:

STOP

You may also use other common opt-out words or phrases, including:

CANCEL, END, QUIT, UNSUBSCRIBE, OPT OUT, REVOKE

FIX SERVICE will also make reasonable efforts to honor other clear requests to stop receiving SMS/MMS messages, including messages such as “do not text me,” “remove me,” or similar language.

Important: If you opt out of verification SMS/MMS messages, you may not be able to receive SMS verification codes. This may prevent you from using SMS-based login, password reset, phone number confirmation, or other SMS-based security features unless another verification method is available.

Opting out of SMS verification does not cancel any existing appointment, repair order, invoice, payment obligation, vehicle pickup obligation, or other agreement between you and FIX SERVICE. It only stops SMS/MMS communication under the applicable SMS program.

15. Processing Opt-Out Requests

FIX SERVICE will make reasonable efforts to process opt-out requests promptly. Where manual processing is required, FIX SERVICE will process the request within a reasonable time and no later than 10 business days after receipt.

Twilio or another SMS provider may automatically process certain opt-out keywords, including STOP, immediately or near immediately.

If you continue receiving messages after opting out, please contact FIX SERVICE at (929) 690-8278 so we can investigate and correct the issue.

16. Re-Opting In After Opting Out

If you previously opted out of verification SMS/MMS messages from FIX SERVICE, you may opt in again through an available opt-in method.

This may include:

1. Requesting a new verification code in your customer account.
2. Signing in, resetting a password, or confirming your phone number, each of which sends a code you asked for.

By opting in again, you agree to receive verification-related SMS/MMS messages under these Terms.

17. Help and Support

For help with verification messages, you may reply:

HELP

You may also contact FIX SERVICE directly:

Phone: (929) 690-8278
Address: 114 Van Duzer St, Staten Island, NY 10301
Website: https://fixservicenyc.com

Example HELP response:

FIX SERVICE: For help with verification messages, call us at (929) 690-8278 or visit https://fixservicenyc.com. Reply STOP to unsubscribe. Message and data rates may apply.

18. Delivery Limitations

SMS/MMS verification messages may be delayed, blocked, filtered, duplicated, delivered out of order, or not delivered at all due to carrier networks, mobile device settings, spam filters, third-party providers, internet issues, phone number changes, device issues, security settings, or other reasons outside the control of FIX SERVICE.

FIX SERVICE does not guarantee immediate or error-free delivery of verification messages.

If you do not receive a verification code, you may need to request a new code, check your phone number, check your mobile service, check your device settings, or contact FIX SERVICE for assistance.

19. Customer Responsibility for Phone Number Accuracy

You are responsible for providing a correct, current, and authorized phone number.

If you change your phone number, lose access to your number, transfer your number to another person, or no longer wish to receive messages at that number, you must notify FIX SERVICE.

FIX SERVICE is not responsible for messages sent to a phone number you previously provided if you did not notify FIX SERVICE that the number changed, was reassigned, or should no longer be used.

20. Shared Devices and Phone Access

You are responsible for maintaining control over your mobile device, phone number, text messages, and account access.

If another person has access to your phone, SIM card, device, lock screen, cloud backup, text messages, or account, that person may be able to view verification codes or use them without your permission.

FIX SERVICE is not responsible for unauthorized access caused by your failure to secure your device, phone number, account, password, or verification code.

If you believe your phone, phone number, account, or verification code has been compromised, contact FIX SERVICE immediately at (929) 690-8278.

21. Privacy and Verification Data

FIX SERVICE uses your phone number and verification SMS/MMS communications for security, authentication, account access, password reset, phone number confirmation, and related service purposes.

FIX SERVICE does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

More information about how FIX SERVICE handles customer information is available in our Privacy Policy:

https://fixservicenyc.com/privacy-policy

22. Third-Party Service Providers

FIX SERVICE may use third-party service providers to support SMS/MMS delivery, verification codes, authentication, CRM communication, customer accounts, website features, service portals, payment access, document access, hosting, security, and related business operations.

These providers may include, but are not limited to:

1. SMS/MMS providers.
2. Authentication providers.
3. CRM platforms.
4. Website and hosting providers.
5. Security tools.
6. Payment processors, including Stripe, where payment access or invoice-related verification is involved.
7. Customer service platforms.
8. Document, invoice, and account access systems.

These providers are used to support FIX SERVICE operations, security, and customer service. They are not permitted to use SMS opt-in data or SMS consent for their own marketing or promotional purposes.

23. Difference Between Verification Messages, Service Messages, and Marketing Messages

Verification SMS/MMS messages are used for account access, phone number confirmation, password reset, login protection, security, authentication, and identity confirmation.

Service SMS/MMS messages are related to your specific vehicle, appointment, diagnostics, repair, maintenance, estimate, invoice, payment, pickup, or customer support request.

Marketing SMS/MMS messages are related to promotions, discounts, advertising, seasonal offers, sweepstakes, campaigns, or general promotion of services.

These Terms apply only to verification-related SMS/MMS messages. Other SMS programs may be governed by separate terms, separate consent, separate phone numbers, separate campaigns, and separate messaging policies.

24. No Guarantee of Account Access

Receiving, requesting, or entering a verification code does not guarantee account access, password reset approval, document access, service portal access, or completion of any requested action.

FIX SERVICE may require additional verification, deny access, delay access, restrict access, or use other security measures if:

1. The verification code is incorrect.
2. The verification code is expired.
3. The account information does not match.
4. Suspicious activity is detected.
5. The phone number cannot be verified.
6. The account appears compromised.
7. Additional security checks are required.
8. Required information is incomplete or inaccurate.

25. Errors, Corrections, and Security Updates

SMS/MMS verification messages may occasionally contain incomplete information, technical errors, outdated information, or details that require correction.

FIX SERVICE may update, correct, restrict, pause, or disable verification features if needed for security, compliance, technical reliability, fraud prevention, or account protection.

If a verification message appears suspicious, incorrect, unexpected, or inconsistent with your account activity, do not use the code and contact FIX SERVICE at (929) 690-8278.

26. Changes to These Terms

FIX SERVICE may update these SMS Verification Terms and Conditions from time to time to reflect changes in verification systems, security practices, SMS/MMS programs, carrier requirements, website features, CRM systems, authentication tools, legal requirements, or internal procedures.

The current version of these Terms will be posted at:

https://fixservicenyc.com/sms-verification-terms

Continued use of SMS/MMS verification messages after updates may indicate acceptance of the updated Terms, where permitted by applicable law.

27. Contact Information

For questions about SMS/MMS verification messages, account access, password reset, phone number confirmation, security, opt-out requests, or customer support, contact FIX SERVICE:

FIX SERVICE CORP
114 Van Duzer St, Staten Island, NY 10301
Phone: (929) 690-8278
Website: https://fixservicenyc.com

28. Short Consent Language for Website, QR Code, CRM, and Account Forms

This short notice may be used near an unchecked SMS verification consent checkbox or verification request button on the FIX SERVICE website, QR code forms, CRM forms, customer account pages, login screens, or password reset pages:

By checking this box or requesting a verification code, I agree to receive SMS/MMS verification messages from FIX SERVICE for phone number confirmation, account access, password reset, login protection, identity verification, and security-related purposes. Message frequency may vary. Message and data rates may apply. I understand that I should not share verification codes with anyone. I can opt out at any time by replying STOP, but opting out may prevent me from receiving SMS verification codes unless another verification method is available. For help, reply HELP or call (929) 690-8278. SMS Verification Terms: https://fixservicenyc.com/sms-verification-terms. Privacy Policy: https://fixservicenyc.com/privacy-policy.

29. User Acknowledgment Language

This acknowledgment may be used when a user creates an account, requests a verification code, resets a password, confirms a phone number, or accesses a customer portal:

I acknowledge that I have read and understand the FIX SERVICE SMS Verification Terms and Conditions and Privacy Policy. I agree to receive SMS/MMS verification messages from FIX SERVICE for phone number confirmation, account access, password reset, login protection, identity verification, and security-related purposes. I understand that message and data rates may apply. I understand that verification codes are confidential and should not be shared with anyone. I understand that I may opt out by replying STOP, but opting out may prevent me from receiving SMS verification codes unless another verification method is available.

30. Sample Verification SMS/MMS Messages

1. Phone Number Verification

Your FIX SERVICE verification code is [code]. Do not share this code with anyone. Message and data rates may apply. Reply STOP to unsubscribe.

1. Login Verification

Your FIX SERVICE login code is [code]. This code expires shortly. Do not share it with anyone. Reply STOP to unsubscribe.

1. Password Reset

Your FIX SERVICE password reset code is [code]. If you did not request this, do not share the code and call (929) 690-8278. Reply STOP to unsubscribe.

1. Account Access

Your FIX SERVICE account access code is [code]. Use this code only if you requested access. Do not share it with anyone. Reply STOP to unsubscribe.

1. Phone Number Confirmation

FIX SERVICE: Use code [code] to confirm your phone number. If you did not request this, call (929) 690-8278. Reply STOP to unsubscribe.

1. Security Alert

FIX SERVICE: A verification code was requested for your account. If this was not you, call (929) 690-8278. Reply STOP to unsubscribe.

1. Opt-In Confirmation

FIX SERVICE: You are now opted in to receive SMS verification messages for account access, phone confirmation, password reset, and security. Reply STOP to unsubscribe. Message and data rates may apply.

1. Help Message

FIX SERVICE: For help with verification messages, call (929) 690-8278 or visit https://fixservicenyc.com. Reply STOP to unsubscribe. Message and data rates may apply.

1. Opt-Out Confirmation

FIX SERVICE: You have been unsubscribed from SMS verification messages. You may not receive SMS verification codes unless you opt back in. Reply START to opt back in.

How SMS Verification Works

FIX SERVICE sends one-time SMS verification codes to customers who request account access, log in, reset a password, confirm a phone number, or complete an account security check through the FIX SERVICE customer portal at https://app.fixservicenyc.com/profile.

Before requesting the code, the user enters their mobile phone number and clicks "Send Verification Code". By clicking "Send Verification Code", the user agrees to receive one-time SMS passcodes from FIX SERVICE for account access, phone verification, password reset, and account security verification. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required as a condition of purchasing services from FIX SERVICE.

These messages are used only for verification and security purposes. They are not used for marketing, promotions, service updates, invoices, estimates, or general customer service.

• Triggered only when the customer requests a code (login, password reset, phone confirmation, account security check).
• Single-use 6-digit code; expires after a short window.
• Message and data rates may apply.
• Reply STOP to opt out · Reply HELP for help.

SMS Verification Terms · Privacy Policy