SMS Service Notifications Terms

Company: FIX SERVICE CORP

Business Name: FIX SERVICE

Address: 114 Van Duzer St, Staten Island, NY 10301

Phone: (929) 690-8278

Website: https://fixservicenyc.com

SMS Terms URL: https://fixservicenyc.com/sms-service-terms/

Privacy Policy URL: https://fixservicenyc.com/privacy-policy/

1. Purpose of These Terms

These SMS Service Notifications Terms and Conditions govern service-related SMS and MMS communications sent by FIX SERVICE to customers in connection with vehicle service, diagnostics, repair, maintenance, appointments, estimates, invoices, payment links, repair-related photos, service status updates, vehicle pickup notifications, and customer support.

This SMS/MMS program is intended for service-related customer communications only. It is not intended to be a separate marketing, promotional, sweepstakes, political, financial lending, or advertising messaging program.

By opting in to receive service-related SMS/MMS messages from FIX SERVICE, you agree to these SMS Service Notifications Terms and Conditions.

2. Types of Messages FIX SERVICE May Send

After you provide consent, FIX SERVICE may send SMS/MMS messages related to your vehicle, appointment, diagnostics, repair, maintenance, payment, documents, and service communication.

These messages may include, but are not limited to:

Appointment confirmations.

Appointment reminders.

Appointment updates, changes, or cancellations.

Confirmation that your vehicle has been received for service.

Diagnostic status updates.

Repair status updates.

Requests for authorization before additional work is performed.

Repair estimates, service recommendations, and repair order information.

Invoice notifications and payment-related messages.

Secure payment links, including links through Stripe or other approved payment processors.

Photos, videos, or images related to diagnostics, repair, parts condition, damage, wear, or completed work.

Notifications that your vehicle is ready for pickup.

Reminders to pick up your vehicle.

Messages related to warranty coverage on performed work, if applicable.

Responses to your questions about a current or past service visit.

Service reminders related to your vehicle, including oil changes, brake checks, battery checks, A/C service, suspension inspection, tire service, or other vehicle maintenance.

Information reasonably necessary for the safe, accurate, and efficient servicing of your vehicle.

Other communications directly related to your vehicle service at FIX SERVICE.

3. Messages Not Covered by This SMS Program

This SMS Service Notifications program does not cover messages that are unrelated to your vehicle service or customer support relationship with FIX SERVICE.

Under this service messaging program, FIX SERVICE does not use SMS/MMS messages for:

Mass marketing campaigns without separate consent.

Promotional offers that are not connected to a specific service relationship.

Sale or transfer of customer data to third parties for marketing.

Loan marketing, financing offers, debt collection, or credit-related promotions.

Medical, legal, or professional advice unrelated to automotive service.

Age-restricted content, including alcohol, tobacco, gambling, adult content, cannabis, federally illegal substances, or other restricted content.

Political messaging.

Sweepstakes, contests, or prize promotions.

Third-party lead generation.

Messages sent on behalf of unrelated third parties.

If FIX SERVICE offers a separate marketing SMS program in the future, that program will be governed by separate terms, a separate consent process, and may use a separate phone number or campaign.

4. How Customers Consent to Receive SMS/MMS Messages

Consent is collected in one place only: the customer account at app.fixservicenyc.com/profile, in the section SMS from the shop.

The mobile number is confirmed with a one-time code before any consent can be given. An unconfirmed number cannot be subscribed.

The consent box is optional and unchecked by default. Checking it and saving is the only way to start receiving service messages.

Giving a phone number to FIX SERVICE by phone, in person, on a paper form, during vehicle intake or in any other way does not subscribe that number to SMS. Those numbers are used for phone calls only.

By providing your phone number and agreeing to receive SMS/MMS service communications, you confirm that you are the owner or authorized user of the phone number provided and that FIX SERVICE may send service-related messages to that number.

5. Consent Is Voluntary

Consent to receive SMS/MMS messages from FIX SERVICE is voluntary.

You are not required to agree to receive SMS/MMS messages as a condition of purchasing services, receiving repairs, or accessing customer support where another reasonable communication method is available.

However, declining SMS/MMS messages may limit or delay your ability to receive quick service updates, repair status notifications, payment links, photos, appointment confirmations, and other time-sensitive service communications.

FIX SERVICE may use other available communication methods, including phone calls, email, or in-person communication, when appropriate and available.

6. Message Frequency

Message frequency may vary depending on your service activity, number of appointments, repair status, diagnostic process, estimate approvals, payment status, vehicle pickup timing, and other service-related activity.

You may receive several messages during a single service visit, or you may receive occasional messages over time if you have ongoing service activity, multiple vehicles, future appointments, or service reminders.

FIX SERVICE does not guarantee a specific number of messages or a fixed message schedule.

7. Message and Data Rates

FIX SERVICE does not charge you separately for receiving SMS/MMS service notifications.

However, message and data rates may apply. Your mobile carrier may charge you for SMS, MMS, data usage, or other wireless services according to your mobile plan.

You are responsible for any fees charged by your mobile carrier.

8. How to Opt Out

You may opt out of receiving SMS/MMS messages from FIX SERVICE at any time by replying:

STOP

You may also use other common opt-out words or phrases, including:

CANCEL, END, QUIT, UNSUBSCRIBE, OPT OUT, REVOKE

FIX SERVICE will also make reasonable efforts to honor other clear requests to stop receiving SMS/MMS messages, including messages such as “do not text me,” “remove me,” or similar language.

After you opt out, you may receive one final confirmation message confirming that you have been unsubscribed. After that, FIX SERVICE will stop sending SMS/MMS messages to that number under the applicable SMS program unless you opt in again.

Opting out of SMS/MMS messages does not cancel an existing appointment, repair order, invoice, payment obligation, storage obligation, vehicle pickup obligation, or any other agreement between you and FIX SERVICE. Opting out only stops SMS/MMS communication under the applicable messaging program.

9. Processing Opt-Out Requests

FIX SERVICE will make reasonable efforts to process opt-out requests promptly. Where manual processing is required, FIX SERVICE will process the request within a reasonable time and no later than 10 business days after receipt.

Twilio or another SMS provider may automatically process certain opt-out keywords, including STOP, immediately or near immediately.

If you continue receiving messages after opting out, please contact FIX SERVICE at (929) 690-8278 so we can investigate and correct the issue.

10. Help and Support

For help with the SMS/MMS program, you may reply:

HELP

You may also contact FIX SERVICE directly:

Phone: (929) 690-8278

Address: 114 Van Duzer St, Staten Island, NY 10301

Website: https://fixservicenyc.com

Example HELP response:

FIX SERVICE: For help, call us at (929) 690-8278 or visit https://fixservicenyc.com. Reply STOP to unsubscribe. Message and data rates may apply.

11. Links in Messages

FIX SERVICE SMS/MMS messages may contain links related to your vehicle service. These links may direct you to:

Appointment pages.

Appointment confirmation pages.

Repair orders.

Estimates.

Invoices.

Stripe payment pages or other secure payment processor pages.

Repair-related photos or videos.

Service status pages.

Vehicle documents.

FIX SERVICE contact pages.

Privacy Policy pages.

SMS Terms and Conditions pages.

You should review all links carefully before entering information or making a payment.

FIX SERVICE will not ask you to send full credit card numbers, CVV codes, PIN codes, passwords, full bank account numbers, Social Security numbers, or other highly sensitive information through a regular SMS/MMS message.

Payments should only be made through secure payment pages, in person at FIX SERVICE, or through another payment method specifically authorized by FIX SERVICE.

12. Payment Links and Invoices

FIX SERVICE may send payment links for diagnostics, repairs, parts, labor, deposits, towing, storage, invoices, repair orders, or other agreed services.

Receiving a payment link does not automatically change the price of any service. Pricing, taxes, fees, labor, parts, diagnostics, and other charges are governed by the applicable estimate, invoice, repair order, written approval, verbal approval, customer authorization, or other agreement between you and FIX SERVICE.

You are responsible for reviewing the payment amount, description, and payment recipient before submitting payment.

If you have any questions about an invoice, payment link, repair amount, or service charge, contact FIX SERVICE at (929) 690-8278 before making payment.

13. Photos, Videos, and Repair-Related Media

FIX SERVICE may send photos, videos, or other images related to diagnostics, repairs, damage, worn parts, leaks, vehicle condition, completed work, or recommended service.

These materials are provided to help inform you about your vehicle and assist you in making service decisions.

Photos or videos may not show every defect, hidden issue, internal failure, electrical problem, corrosion issue, or condition that may require disassembly, additional testing, or further diagnosis.

Photos, videos, and visual materials are not a full technical inspection or expert report unless a separate inspection or report is specifically agreed upon in writing.

14. Approving Work by SMS/MMS

FIX SERVICE may use SMS/MMS to send estimates, repair recommendations, invoices, photos, videos, or requests for repair authorization.

If you approve work by SMS/MMS, your written response may be treated as authorization to perform the work described, provided the communication reasonably identifies the service, repair, estimate, price, or approval request.

Examples of approval responses may include:

Yes, approved

I approve

Approved

Go ahead

Do it

OK

Proceed

You can start

Yes, fix it

Similar responses in English, Russian, or another language may also be treated as approval if the meaning is reasonably clear.

If you do not understand the price, work scope, time estimate, parts, labor, diagnostic result, payment obligation, or consequence of declining service, you should ask FIX SERVICE for clarification before approving the work.

Any repair approval provided by SMS/MMS may also be subject to the applicable repair order, estimate, invoice, payment terms, and Repair Authorization Terms available at https://fixservicenyc.com/repair-authorization-terms

15. No Guarantee of Immediate Delivery

SMS/MMS messages may be delayed, blocked, filtered, duplicated, delivered out of order, or not delivered at all due to carrier networks, mobile device settings, spam filters, third-party providers, technical issues, internet issues, phone number changes, or other reasons outside the control of FIX SERVICE.

FIX SERVICE does not guarantee immediate or error-free delivery of SMS/MMS messages.

SMS/MMS should not be used as the only communication method for urgent matters. If your matter is urgent, call FIX SERVICE at (929) 690-8278.

16. Customer Responsibility for Phone Number Accuracy

You are responsible for providing a correct, current, and authorized phone number.

If you change your phone number, lose access to your number, transfer your number to another person, or no longer wish to receive messages at that number, you must notify FIX SERVICE.

FIX SERVICE is not responsible for messages sent to a phone number you previously provided if you did not notify FIX SERVICE that the number changed, was reassigned, or should no longer be used.

17. Privacy and Customer Data

FIX SERVICE uses your phone number and SMS/MMS communication for service-related purposes, including appointment communication, vehicle diagnostics, repair updates, estimates, invoices, payment communication, vehicle pickup, customer support, and other service-related communications.

FIX SERVICE does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

More information about how FIX SERVICE handles customer information is available in our Privacy Policy:

https://fixservicenyc.com/privacy-policy

18. Third-Party Service Providers

FIX SERVICE may use third-party service providers to support SMS/MMS delivery, CRM communication, customer service, appointment scheduling, repair orders, invoices, payment processing, document storage, website hosting, email communication, and related business operations.

These providers may include, but are not limited to:

SMS/MMS providers.

CRM platforms.

Payment processors, including Stripe.

Banking and payment service providers.

Appointment scheduling systems.

Website and hosting providers.

Document, photo, and invoice storage providers.

Email and communication service providers.

These providers are used to support FIX SERVICE business operations and customer service. They are not permitted to use SMS opt-in data or SMS consent for their own marketing or promotional purposes.

19. Difference Between Service Messages and Marketing Messages

Service SMS/MMS messages are related to your specific vehicle, appointment, diagnostics, repair, maintenance, estimate, invoice, payment, pickup, or customer support request.

Marketing SMS/MMS messages are related to promotions, discounts, advertising, seasonal offers, sweepstakes, campaigns, or general promotion of services.

These Terms apply only to service-related SMS/MMS messages. If FIX SERVICE sends marketing SMS/MMS messages in the future, those messages may be governed by a separate marketing SMS program, separate consent, separate phone number, separate campaign, and separate terms.

20. No Repair Result Guarantee by SMS/MMS

SMS/MMS messages about diagnostics, repair status, estimates, recommendations, timing, or service updates do not guarantee a final repair result, final price, or final completion time unless separately confirmed in an applicable repair order, invoice, estimate, written agreement, or other service document.

Vehicles may have hidden defects, additional failures, corrosion, seized components, electrical issues, programming issues, parts availability delays, access difficulties, aftermarket modifications, prior repair issues, or other conditions that may affect cost, timing, scope, and final repair results.

SMS/MMS communication is used for customer communication and does not replace a full diagnostic process, repair order, invoice, estimate, written authorization, or other applicable FIX SERVICE service terms.

21. Errors, Corrections, and Updates

SMS/MMS messages may occasionally contain incomplete information, preliminary information, typographical errors, outdated information, or details that later require correction.

If FIX SERVICE identifies an error in a message, estimate, invoice, payment link, repair status, appointment time, or other information, FIX SERVICE may send a corrected message or contact you through another available communication method.

If a message appears unclear, incorrect, disputed, incomplete, or inconsistent with other information, you should contact FIX SERVICE for clarification before relying on the message or making a payment.

22. SMS/MMS Security

SMS/MMS is not a fully secure communication channel.

Messages may be visible on your phone screen, accessible to anyone with access to your device, stored by your mobile carrier, or affected by device settings, backups, or network systems.

You should not send the following information through SMS/MMS:

Full credit card numbers.

CVV codes.

Passwords.

PIN codes.

Full bank account numbers.

Social Security numbers.

Driver license numbers, unless specifically requested through a secure method.

Any other highly sensitive information unless FIX SERVICE provides a secure method for transmission.

23. Re-Opting In After Opting Out

If you previously opted out of SMS/MMS messages from FIX SERVICE, you may opt in again through an available opt-in method.

This means checking the consent box in the customer account, as described in section 4.

By opting in again, you agree to receive service-related SMS/MMS messages under these Terms.

24. Changes to These Terms

FIX SERVICE may update these SMS Service Notifications Terms and Conditions from time to time to reflect changes in services, SMS/MMS programs, carrier requirements, website features, CRM systems, payment processes, legal requirements, or internal procedures.

The current version of these Terms will be posted at:

https://fixservicenyc.com/sms-service-terms

Continued use of SMS/MMS communication after updates may indicate acceptance of the updated Terms, where permitted by applicable law.

25. Contact Information

For questions about SMS/MMS messages, appointments, diagnostics, repairs, invoices, payments, opt-out requests, or customer support, contact FIX SERVICE:

FIX SERVICE CORP

114 Van Duzer St, Staten Island, NY 10301

Phone: (929) 690-8278

Website: https://fixservicenyc.com

26. Short Consent Language in the Customer Account

This short notice is shown next to the unchecked SMS consent checkbox in the customer account:

By checking this box, I agree to receive service-related SMS/MMS messages from FIX SERVICE regarding my appointment, vehicle, diagnostics, repair status, service updates, estimates, invoices, payment links, repair-related photos, vehicle pickup, and customer support. Message frequency may vary. Message and data rates may apply. I can opt out at any time by replying STOP. For help, reply HELP or call (929) 690-8278. Consent is not required as a condition of purchasing services where another communication method is available. SMS Terms: https://fixservicenyc.com/sms-service-terms. Privacy Policy: https://fixservicenyc.com/privacy-policy.

27. Sample Service SMS/MMS Messages

Appointment Confirmation

Hello, this is FIX SERVICE. Your service appointment is confirmed for [date] at [time]. Address: 114 Van Duzer St, Staten Island, NY 10301. Reply STOP to unsubscribe.

Vehicle Received for Service

Hello, this is FIX SERVICE. Your vehicle has been received for service. We will keep you updated on the diagnostic or repair status. Reply STOP to unsubscribe.

Diagnostics Update

Hello, this is FIX SERVICE. Your vehicle is currently being diagnosed. We will send you the results and repair estimate before starting any approved repair. Reply STOP to unsubscribe.

Repair Approval Request

Hello, this is FIX SERVICE. We found additional work needed on your vehicle. Please review the estimate here: [link]. Reply APPROVED to authorize or call (929) 690-8278 with questions. Reply STOP to unsubscribe.

Payment Link

Hello, this is FIX SERVICE. Your invoice is ready. Please review and pay securely here: [payment link]. For questions, call (929) 690-8278. Reply STOP to unsubscribe.

Vehicle Ready for Pickup

Hello, this is FIX SERVICE. Your vehicle is ready for pickup. Please call us at (929) 690-8278 before arriving. Reply STOP to unsubscribe.

Service Reminder

Hello, this is FIX SERVICE. This is a service reminder for your vehicle. Please call (929) 690-8278 to schedule your visit. Reply STOP to unsubscribe.

Opt-In Confirmation

FIX SERVICE: You are now opted in to receive service-related SMS/MMS updates about your vehicle, appointments, repair status, payments, and customer support. Reply STOP to unsubscribe. Message and data rates may apply.

Help Message

FIX SERVICE: For help, call us at (929) 690-8278 or visit https://fixservicenyc.com. Reply STOP to unsubscribe. Message and data rates may apply.

Opt-Out Confirmation

FIX SERVICE: You have been unsubscribed and will no longer receive service-related SMS/MMS updates from this program. Reply START to opt back in.

How Service SMS Opt-In Works

FIX SERVICE sends SMS/MMS service notifications only to customers who opt in through their FIX SERVICE customer account at https://app.fixservicenyc.com/profile.

Customers opt in to receive service SMS/MMS by entering their mobile phone number and checking an optional, unchecked SMS consent box in their FIX SERVICE customer account. The disclosure shown next to the checkbox reads:

"I agree to receive SMS/MMS service notifications from FIX SERVICE at the mobile number above. Messages may include appointment confirmations and reminders, vehicle intake updates, diagnostic updates, repair status updates, estimate notifications, repair approval requests, invoice/payment links, pickup notifications, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent is not required as a condition of purchase."

These messages are not used for marketing, promotional offers, discounts, loyalty offers, referral programs, or account verification codes.

• Separate, optional, unchecked-by-default consent checkbox.
• Disclosure visible next to the checkbox at the moment of consent.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to unsubscribe · Reply HELP for help.
• Consent is not required as a condition of purchase.

SMS Service Terms · Privacy Policy