FIX SERVICE Membership Agreement

FIX Drive, FIX Family and FIX Commercial are membership plans offered by FIX SERVICE CORP ("FIX SERVICE"), 114 Van Duzer St, Staten Island, NY 10301. This Agreement explains what the membership includes, which vehicles qualify, how vehicles are reviewed, and how billing, renewal and cancellation work. Questions: info@fixservicenyc.com.

1. What the membership includes

In short: You get only what your plan card and order summary state: the member labor rate on eligible work plus the benefits listed for your plan. It is not unlimited repair, free parts or insurance.

FIX Drive is for approved standard passenger vehicles.

FIX Family is for approved standard passenger vehicles used for personal or family purposes. Each vehicle is reviewed separately.

FIX Commercial is for pickups, vans, body-on-frame SUVs and vehicles used for commercial or fleet purposes. Eligibility is reviewed individually. Choosing FIX Commercial does not by itself approve a vehicle or make performance and exotic vehicles eligible.

Your order summary and the approved vehicle record are part of this Agreement. They state the price, billing terms, the number of vehicles and the benefits of your plan. The membership includes only the benefits described there. A plan name alone does not promise unlimited repairs, free parts or a particular discount. Any vehicle-specific restriction is disclosed to you, and accepted by you, before that vehicle is enrolled.

The member labor rate is a price per eligible labor hour, not the total price of a repair. Parts, fluids, supplies, taxes and other charges are paid separately unless your plan expressly includes them.

2. Which vehicles qualify

In short: Ordinary sedans, hatchbacks, wagons, crossovers and unibody SUVs qualify, including premium brands. Performance versions and exotic cars do not qualify for Drive and Family. Pickups, vans and body-on-frame SUVs go through FIX Commercial.

After manual approval, FIX Drive and FIX Family may cover standard non-performance sedans, hatchbacks, wagons, crossovers and unibody SUVs. An ordinary premium-brand vehicle is not excluded just because of its brand.

Examples of vehicles that may qualify after review

• Ordinary BMW models without an M performance designation.
• Ordinary Mercedes-Benz models without an AMG performance designation.
• Audi models outside the S and RS lines.
• Standard Lexus, Toyota, Honda and Nissan models, except the performance models listed below.
• Standard BMW X3, BMW X5, Mercedes-Benz GLE and Lexus RX.

These are examples, not advance approval. A standard 2026 BMW X3 may qualify after review; a BMW M3 does not. Appearance and equipment packages such as M Sport, AMG Line, S line, F Sport and N Line are not performance lines. A badge or package name alone does not decide eligibility.

Not eligible for FIX Drive and FIX Family

• German performance: BMW M models (M2, M3, M4, M5, M6, M8, X5 M, X6 M and other M models), Mercedes-AMG performance models, Audi RS and Audi S models, all Porsche models.
• American performance: Chevrolet Corvette (all models), Dodge Charger and Challenger Hellcat and SRT, Ford Mustang GT, Dark Horse and Shelby, Cadillac V-Series including Blackwing.
• Japanese performance: Nissan GT-R, Toyota Supra, Lexus F models (including RC F and IS F), Acura NSX.
• Exotic and ultra-luxury: Ferrari, Lamborghini, Maserati, McLaren, Aston Martin, Bentley, Rolls-Royce, Bugatti, Pagani, Koenigsegg.
• Other performance: Lotus, Alfa Romeo Quadrifoglio, Jaguar SVR, Polestar Performance versions, Hyundai N models, Nissan Nismo versions.

A comparable performance version, successor model or substantially tuned vehicle is reviewed separately even if it is not listed. An unlisted model is not automatically eligible. The decision is based on the actual VIN, model year, trim, powertrain and configuration, not on the brand alone. Any exception requires our written approval, with the plan, price and service limits disclosed to you.

FIX Commercial only

• Pickups: Ford F-150; Ram 1500, 2500 and 3500; Chevrolet Silverado and GMC Sierra. Other pickups and heavy-duty versions are reviewed individually.
• Vans: Ford Transit, Mercedes-Benz Sprinter, Ram ProMaster. Other cargo or passenger vans, cutaways and commercial conversions are reviewed individually.
• Body-on-frame SUVs: Chevrolet Tahoe and Suburban, Ford Expedition, Toyota 4Runner.

These vehicles differ in size, construction, load and labor requirements, so they need FIX Commercial or a separately approved arrangement, including when privately owned. The word SUV alone does not decide a vehicle's structure. Commercial, fleet, delivery, rideshare, towing or heavy-load use must be disclosed even if the vehicle looks like an ordinary passenger car.

3. Manual vehicle approval

In short: Payment does not mean your vehicle is approved. A manager checks the VIN within 1 business day and approves the vehicle, asks for photos or documents, suggests another plan or declines. If no vehicle can be approved, or you withdraw before approval, you get a full refund automatically.

A FIX SERVICE representative reviews each vehicle and the selected plan. You provide an accurate VIN, make, model, model year, trim, powertrain, intended use, modifications and contact details. We may ask for documents, photos or an inspection to resolve an eligibility question.

The review may result in approval, a request for more information, an offer of another plan, an offer with disclosed vehicle-specific limits, or a decline. Each vehicle under FIX Family or a fleet arrangement is reviewed separately.

Checkout, an order confirmation or payment does not by itself approve a vehicle. Until a manager approves the vehicle, your membership shows the status "Under review", and the member labor rate applies only to approved vehicles. The 12-month term starts on the payment date.

We review a vehicle within 1 business day after payment. Business days follow our shop hours and holidays. If we ask for photos, documents or an inspection, the review continues once we receive them.

Until a vehicle is approved, you can withdraw your request in your account: Subscriptions → Cancel. We then close the membership and refund the payment, including tax, in full to the card you paid with.

If we cannot approve any vehicle on the membership, we close it and refund the payment, including tax, in full to the card you paid with. If one vehicle under FIX Family is approved and another is not, the membership stays active for the approved vehicle, and you may ask us to review another eligible vehicle.

4. Not every repair is possible

In short: The membership does not guarantee that we accept every job. You approve each repair separately based on an estimate, and we never go above the estimate without your permission.

The membership does not guarantee that FIX SERVICE will perform every requested diagnosis, maintenance, repair, programming or calibration. Availability depends on the actual job, safe procedures, technician qualifications, equipment, parts, manufacturer (OEM) access and appointment capacity.

There is no universal model-year cutoff. Older vehicles are not rejected just because of age, and new vehicles are not guaranteed acceptance. Model year matters when it changes the platform, powertrain, electronics, parts availability, required tools or OEM access.

Some operations may be unavailable, for example

• Dealer authorization, proprietary software, secure gateways, immobilizer or key programming, online coding or security credentials we cannot access.
• Manufacturer warranty work, recalls and service campaigns that must go through an authorized dealer.
• High-voltage electric or hybrid procedures that need qualifications or equipment we do not have for that operation.
• ADAS calibration, special programming, alignment, structural measurement or machining beyond our equipment and trained staff.
• Vehicle weight, height, length, wheel or tire size, or commercial upfits beyond the shop's capacity.
• Modified, tuned, lifted, lowered, converted, rebuilt, flood-damaged or salvage vehicles when their condition affects safe diagnosis or repair.
• Discontinued, unavailable, restricted, backordered or VIN-specific parts and procedures.

A limit on one operation does not exclude the whole vehicle. If a known limitation prevents a core benefit of your plan, we tell you before enrollment.

This concerns only whether a job can be accepted. It does not excuse improper work on a job we accept, change an agreed completion commitment, or remove a written warranty or any protection you have under the law.

Accepting this Agreement is not a repair authorization. Each job needs your separate approval. You get a written estimate when the law requires it or when you ask for one, and any increase above the estimate needs your permission. The invoice lists the work done, parts, labor and any repair warranty.

5. If the plan does not match the vehicle

In short: We explain why and suggest the right plan. We never change the price or move you to a more expensive plan without your consent.

If the selected plan does not match the vehicle or how it is used, we review the difference and explain the reason. We may suggest the right plan and price, disclose narrower service limits, or decline the enrollment. A changed plan or price applies only after you accept it.

A wrong selection never allows a hidden surcharge or an automatic move to a more expensive plan. If you do not accept the corrected offer, we close the membership and refund your payment in full.

If a mismatch comes to light after activation, we notify you and explain your options before changing anything.

6. Price, renewal, cancellation and refunds

In short: Before you pay, you see the price, tax, term and renewal date. The membership renews every 12 months until you cancel. Cancel anytime in your account: Subscriptions → Cancel. We email you a reminder before each renewal.

The membership is paid upfront for 12 months. Before you pay, checkout shows the plan price, sales tax, the total, the term and the renewal date.

The membership renews automatically every 12 months at the price shown at checkout, plus applicable tax, charged to the card you paid with, until you cancel. We email you a reminder before each renewal. If the price is going to change, we tell you in advance, and you can cancel before the new price applies.

You can cancel online at any time in your FIX SERVICE account: Subscriptions → Cancel. No phone call is needed. After you cancel, the membership stays active until the end of the paid term and does not renew.

Refunds: if we cannot approve your vehicle, you decline a corrected plan offer, or you withdraw before approval, we refund the payment in full automatically. A duplicate charge is refunded in full. Cancelling after activation stops future renewals; unused time in the current paid term is not refunded unless the law requires it.