SMS Marketing Terms

Company: FIX SERVICE CORP

Business Name: FIX SERVICE

Address: 114 Van Duzer St, Staten Island, NY 10301

Phone: (929) 690-8278

Website: https://fixservicenyc.com

SMS Marketing Terms URL: https://fixservicenyc.com/sms-marketing-terms/

Privacy Policy URL: https://fixservicenyc.com/privacy-policy/

1. Purpose of These Terms

These SMS Marketing Terms and Conditions govern promotional, advertising, and marketing-related SMS and MMS messages sent by FIX SERVICE to customers and subscribers who have expressly agreed to receive marketing text messages.

This SMS marketing program may include promotional offers, discounts, coupons, seasonal service offers, referral program messages, loyalty program messages, bonus program messages, service promotions, special announcements, limited-time offers, and other marketing communications from FIX SERVICE.

These Terms apply only to marketing SMS/MMS messages. Service notifications, repair status updates, appointment messages, payment links, invoices, verification codes, password reset messages, and account security messages may be governed by separate terms, separate consent, separate phone numbers, separate campaigns, and separate messaging programs.

By opting in to receive marketing SMS/MMS messages from FIX SERVICE, you agree to these SMS Marketing Terms and Conditions.

2. Marketing Messages FIX SERVICE May Send

After you provide express consent, FIX SERVICE may send marketing SMS/MMS messages that may include, but are not limited to:

Promotional offers for auto repair services.

Discounts on selected services.

Seasonal service promotions.

Oil change promotions.

A/C service promotions.

Brake service promotions.

Battery service promotions.

Tire and alignment promotions.

Inspection-related promotions.

Maintenance package promotions.

Referral program invitations.

“Refer a friend” offers.

Loyalty or bonus program updates.

Limited-time offers.

Customer appreciation offers.

Service reminders that include promotional content.

New service announcements.

Business updates from FIX SERVICE.

Special events or customer campaigns.

Follow-up marketing messages after a customer opts in to receive promotional messages.

3. Messages Not Covered by This Marketing Program

This SMS marketing program does not cover:

Two-factor authentication codes.

Password reset codes.

Account access verification codes.

Phone number verification codes.

Repair status updates.

Diagnostic status updates.

Appointment confirmations that do not include marketing content.

Vehicle pickup notifications.

Invoice notifications.

Secure payment links.

Customer support messages that are not promotional.

Emergency messages.

Political messages.

Loan, credit, financing, or debt-related marketing.

Third-party lead generation.

Third-party offers unrelated to FIX SERVICE.

Age-restricted content, including alcohol, tobacco, gambling, adult content, cannabis, federally illegal substances, or other restricted content.

If FIX SERVICE sends non-marketing messages, those messages may be governed by separate terms and separate consent.

4. Express Consent Required

FIX SERVICE sends marketing SMS/MMS messages only to customers or subscribers who have provided express consent to receive marketing text messages from FIX SERVICE.

Consent is provided through the consent box in the customer account, described in section 5.

Marketing consent must be clear, voluntary, and separate from general service communication where required.

You are not required to agree to receive marketing SMS/MMS messages as a condition of purchasing services, scheduling service, receiving repairs, receiving diagnostics, using customer support, or accessing any non-marketing service from FIX SERVICE.

5. How Customers Opt In

There is one opt-in method. You check the unchecked marketing consent box in your customer account at app.fixservicenyc.com/profile, in the section SMS from the shop, and save.

The mobile number is confirmed with a one-time code first. An unconfirmed number cannot be subscribed.

Marketing consent is separate from service consent. Agreeing to messages about your vehicle does not subscribe you to offers, and the other way round.

Joining a loyalty, bonus or referral program, signing anything in person, or giving a phone number to an employee does not opt you in to marketing messages.

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that FIX SERVICE may send marketing SMS/MMS messages to that number.

6. Your Acknowledgment and Agreement

By opting in to receive marketing SMS/MMS messages from FIX SERVICE, you acknowledge and agree that:

You have read and understand these SMS Marketing Terms and Conditions.

You agree to receive marketing SMS/MMS messages from FIX SERVICE.

You understand that marketing messages may include promotional offers, discounts, referral program messages, bonus program messages, service promotions, and other advertising-related communications.

You understand that consent to receive marketing messages is not required as a condition of purchasing services from FIX SERVICE.

You understand that message frequency may vary.

You understand that message and data rates may apply.

You understand that you can opt out at any time by replying STOP.

You understand that replying STOP will stop marketing SMS/MMS messages from this marketing program, but it may not stop separate service, verification, or transactional messages if you have separately consented to those programs or if such messages are otherwise permitted.

You understand that FIX SERVICE does not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

7. Consent Is Voluntary

Consent to receive marketing SMS/MMS messages is voluntary.

You may decline marketing SMS/MMS messages and still schedule service, receive repairs, receive diagnostics, communicate with FIX SERVICE, and use available non-marketing communication methods.

Declining marketing SMS/MMS messages may prevent you from receiving promotional offers, discounts, bonus program messages, referral offers, loyalty updates, and other marketing messages by SMS/MMS.

8. Message Frequency

Message frequency may vary.

You may receive marketing SMS/MMS messages periodically based on promotions, seasonal offers, service campaigns, loyalty program activity, referral program activity, customer preferences, or other marketing activity from FIX SERVICE.

FIX SERVICE does not guarantee any specific number of marketing messages, promotion schedule, or offer frequency.

9. Message and Data Rates

FIX SERVICE does not charge you separately for receiving marketing SMS/MMS messages.

However, message and data rates may apply. Your mobile carrier may charge you for SMS, MMS, data usage, or other wireless services according to your mobile plan.

You are responsible for any fees charged by your mobile carrier.

10. How to Opt Out

You may opt out of receiving marketing SMS/MMS messages from FIX SERVICE at any time by replying:

STOP

You may also use other common opt-out words or phrases, including:

CANCEL, END, QUIT, UNSUBSCRIBE, OPT OUT, REVOKE

FIX SERVICE will also make reasonable efforts to honor other clear requests to stop receiving marketing SMS/MMS messages, including messages such as “do not text me,” “remove me,” “unsubscribe me,” or similar language.

After you opt out, you may receive one final confirmation message confirming that you have been unsubscribed. After that, FIX SERVICE will stop sending marketing SMS/MMS messages to that number under this marketing program unless you opt in again.

11. Processing Opt-Out Requests

FIX SERVICE will make reasonable efforts to process opt-out requests promptly. Where manual processing is required, FIX SERVICE will process the request within a reasonable time and no later than 10 business days after receipt.

Twilio or another SMS provider may automatically process certain opt-out keywords, including STOP, immediately or near immediately.

If you continue receiving marketing SMS/MMS messages after opting out, please contact FIX SERVICE at (929) 690-8278 so we can investigate and correct the issue.

FIX SERVICE honors any reasonable request to revoke consent, including replies such as STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

12. Effect of Opting Out

Opting out of marketing SMS/MMS messages means you will no longer receive marketing text messages from this marketing program.

Opting out of marketing messages does not automatically cancel:

Existing appointments.

Repair orders.

Diagnostic work.

Invoices.

Payment obligations.

Vehicle pickup obligations.

Warranty terms.

Service agreements.

Separate service notification messages.

Separate verification messages.

Any other agreement between you and FIX SERVICE.

If you also want to stop receiving other categories of SMS/MMS messages, such as service notifications or verification messages, you may need to opt out of those separate messaging programs according to their applicable terms.

13. Help and Support

For help with the SMS marketing program, you may reply:

HELP

You may also contact FIX SERVICE directly:

Phone: (929) 690-8278

Address: 114 Van Duzer St, Staten Island, NY 10301

Website: https://fixservicenyc.com

Example HELP response:

FIX SERVICE: For help with marketing messages, call us at (929) 690-8278 or visit https://fixservicenyc.com. Reply STOP to unsubscribe. Message and data rates may apply.

14. Promotional Offers and Availability

Marketing messages may include discounts, coupons, bonus offers, referral offers, loyalty offers, seasonal promotions, or limited-time service offers.

All offers are subject to availability, eligibility, appointment availability, parts availability, service capacity, vehicle condition, and any specific terms stated in the offer.

FIX SERVICE may limit, modify, suspend, or discontinue any offer at any time, unless prohibited by applicable law.

A marketing message does not guarantee that a customer qualifies for a promotion unless the customer meets all applicable requirements stated in the offer and any related terms.

15. Offer Expiration and Limitations

Promotional offers may expire.

If an offer includes an expiration date, service deadline, appointment deadline, mileage requirement, vehicle restriction, service restriction, coupon code, or other limitation, those terms apply.

If no expiration date is stated, FIX SERVICE may determine the availability of the offer based on current service capacity, business policies, and applicable law.

Offers may not be combined with other discounts, coupons, promotions, loyalty benefits, referral credits, or special pricing unless FIX SERVICE expressly states otherwise.

16. Pricing, Estimates, and Final Cost

Marketing messages may mention starting prices, estimated prices, promotional prices, discounts, or general service offers.

Unless a message clearly states otherwise, pricing in a marketing message is not a final repair estimate, final invoice, or guaranteed final price.

Final pricing may depend on vehicle year, make, model, engine type, parts availability, labor time, service complexity, diagnostic findings, vehicle condition, taxes, fees, and other factors.

Some repairs and services may vary significantly depending on vehicle design, access, corrosion, prior repairs, aftermarket modifications, hidden damage, electrical issues, programming requirements, or other conditions.

A final estimate, repair order, invoice, or approval process may be required before work begins.

17. Referral Program Messages

FIX SERVICE may send marketing messages related to referral programs, including “refer a friend” offers or customer referral bonuses.

Referral offers may be subject to specific terms, including eligibility requirements, service completion, minimum purchase amount, excluded services, timing requirements, duplicate referral restrictions, fraud prevention review, and other conditions.

Referral rewards may not be earned, issued, transferred, redeemed, combined, or paid unless all applicable referral program terms are satisfied.

FIX SERVICE may deny, adjust, or cancel referral rewards if fraud, abuse, duplicate accounts, fake referrals, self-referrals, invalid referrals, or other misuse is suspected.

18. Loyalty, Bonus, and Rewards Program Messages

FIX SERVICE may send marketing messages related to loyalty programs, bonus programs, customer rewards, service credits, or promotional benefits.

Any loyalty, bonus, or rewards program may be subject to separate terms, including eligibility, earning rules, redemption rules, expiration, exclusions, limits, account status, service history, and fraud prevention.

Rewards, credits, bonuses, discounts, or loyalty benefits may have no cash value unless expressly stated otherwise.

FIX SERVICE may modify, suspend, or terminate loyalty, bonus, or rewards programs where permitted by applicable law.

19. No Sweepstakes or Contest Unless Separately Stated

This SMS marketing program may include promotional offers, referral offers, discounts, loyalty messages, and bonus program messages.

FIX SERVICE does not run a sweepstakes, contest, lottery, or prize promotion through SMS unless separate official rules are provided.

If FIX SERVICE offers a sweepstakes, contest, giveaway, or prize promotion in the future, it may be subject to separate official rules, eligibility requirements, entry terms, deadlines, prize descriptions, restrictions, and legal disclosures.

No purchase may be required where prohibited by law.

20. Links in Marketing Messages

FIX SERVICE marketing SMS/MMS messages may contain links related to promotions, appointments, service offers, loyalty programs, referral programs, website pages, privacy policy, SMS terms, or customer support.

These links may direct you to:

Promotional pages.

Appointment pages.

Service offer pages.

Coupon pages.

Referral program pages.

Loyalty or bonus program pages.

FIX SERVICE website pages.

Privacy Policy pages.

SMS Terms and Conditions pages.

Customer support pages.

You should review all links carefully before entering information, scheduling service, or making payment.

21. Payment and Sensitive Information

FIX SERVICE will not ask you to send the following information through regular SMS/MMS:

Full credit card numbers.

CVV codes.

PIN codes.

Passwords.

Full bank account numbers.

Social Security numbers.

Full driver license numbers.

Full tax identification numbers.

Full payment card details.

Other highly sensitive personal or financial information.

If payment is required, FIX SERVICE may send a secure payment link through an approved payment processor, such as Stripe. You should only enter payment information on a secure payment page, in person at FIX SERVICE, or through another payment method specifically authorized by FIX SERVICE.

22. No Financial, Legal, or Medical Advice

Marketing messages from FIX SERVICE are for automotive service promotion and customer communication.

They do not constitute legal advice, financial advice, credit advice, medical advice, insurance advice, or professional advice unrelated to automotive service.

Any decision to schedule service, approve repairs, purchase parts, accept a promotion, or use an offer remains your responsibility.

23. No Guarantee of Vehicle Condition or Repair Outcome

Marketing messages may promote services that may help inspect, maintain, repair, or improve a vehicle.

A marketing message does not guarantee that a vehicle is safe, fully inspected, repaired, free from defects, or suitable for any particular use.

Vehicle condition, repair needs, and service recommendations may require inspection, diagnostics, disassembly, testing, or other service evaluation.

Any final repair recommendation, estimate, invoice, warranty, or service result is governed by the applicable repair order, estimate, invoice, warranty terms, or other service agreement.

24. Privacy and SMS Consent

FIX SERVICE uses your phone number and SMS/MMS marketing consent to send marketing messages only where you have opted in to receive them.

FIX SERVICE does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

More information about how FIX SERVICE handles customer information is available in our Privacy Policy:

https://fixservicenyc.com/privacy-policy

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

25. Third-Party Service Providers

FIX SERVICE may use third-party service providers to support SMS/MMS delivery, marketing communication, CRM systems, customer service, appointment scheduling, payment processing, website hosting, analytics, security, and related business operations.

These providers may include, but are not limited to:

SMS/MMS providers.

CRM platforms.

Marketing communication platforms.

Website and hosting providers.

Appointment scheduling systems.

Payment processors, including Stripe.

Customer service platforms.

Analytics and business operations tools.

These providers are used to support FIX SERVICE operations and customer communication. They are not permitted to use SMS opt-in data or SMS consent for their own marketing or promotional purposes.

26. Customer Responsibility for Phone Number Accuracy

You are responsible for providing a correct, current, and authorized phone number.

If you change your phone number, lose access to your number, transfer your number to another person, or no longer wish to receive marketing messages at that number, you should notify FIX SERVICE or opt out by replying STOP.

FIX SERVICE is not responsible for marketing messages sent to a phone number you previously provided if you did not notify FIX SERVICE that the number changed, was reassigned, or should no longer be used.

27. Delivery Limitations

SMS/MMS messages may be delayed, blocked, filtered, duplicated, delivered out of order, or not delivered at all due to carrier networks, mobile device settings, spam filters, third-party providers, internet issues, phone number changes, device issues, security settings, or other reasons outside the control of FIX SERVICE.

FIX SERVICE does not guarantee immediate or error-free delivery of marketing SMS/MMS messages.

If an offer expires, sells out, changes, or becomes unavailable before a message is delivered or viewed, FIX SERVICE is not responsible for delays caused by carrier networks, devices, spam filters, or third-party systems.

28. Fraud, Abuse, and Misuse

FIX SERVICE may refuse, cancel, adjust, or revoke promotional offers, discounts, referral credits, loyalty benefits, or bonus rewards if fraud, misuse, abuse, duplicate accounts, fake referrals, unauthorized use, technical manipulation, or suspicious activity is suspected.

You agree not to misuse FIX SERVICE marketing messages, referral programs, promotions, coupons, loyalty programs, or bonus programs.

You may not use marketing offers in a false, misleading, unauthorized, fraudulent, abusive, or unlawful manner.

29. Errors, Corrections, and Updates

Marketing messages may occasionally contain typographical errors, incomplete information, outdated information, incorrect links, pricing mistakes, offer mistakes, or other errors.

FIX SERVICE may correct, modify, withdraw, or clarify an offer if an error is discovered.

If a message appears unclear, incorrect, disputed, incomplete, or inconsistent with other information, you should contact FIX SERVICE at (929) 690-8278 before relying on the message, scheduling service, approving work, or making payment.

30. Separate SMS Programs

FIX SERVICE may operate separate SMS/MMS programs for different purposes, including:

Marketing messages.

Service notifications.

Verification messages.

Customer support messages.

Other business communications.

Each program may have separate consent, separate terms, separate phone numbers, separate campaigns, and separate opt-out handling.

Opting out of one program may not automatically opt you out of all separate messaging programs, unless required by law or unless FIX SERVICE determines that your opt-out request clearly applies to all SMS/MMS communications.

31. Changes to These Terms

FIX SERVICE may update these SMS Marketing Terms and Conditions from time to time to reflect changes in marketing programs, SMS/MMS practices, carrier requirements, promotions, referral programs, loyalty programs, website features, CRM systems, legal requirements, or internal procedures.

The current version of these Terms will be posted at:

https://fixservicenyc.com/sms-marketing-terms

Continued participation in the SMS marketing program after updates may indicate acceptance of the updated Terms, where permitted by applicable law.

32. Contact Information

For questions about SMS/MMS marketing messages, promotions, discounts, referral programs, loyalty programs, opt-out requests, or customer support, contact FIX SERVICE:

FIX SERVICE CORP

114 Van Duzer St, Staten Island, NY 10301

Phone: (929) 690-8278

Website: https://fixservicenyc.com

33. Short Consent Language for Website, QR Code, CRM, and Marketing Forms

This short notice is shown next to the unchecked marketing consent checkbox in the customer account:

By checking this box, I agree to receive marketing SMS/MMS messages from FIX SERVICE, including promotional offers, discounts, coupons, referral program messages, loyalty or bonus program updates, seasonal offers, and other marketing communications. Message frequency may vary. Message and data rates may apply. Consent is not required as a condition of purchasing services. I can opt out at any time by replying STOP. For help, reply HELP or call (929) 690-8278. SMS Marketing Terms: https://fixservicenyc.com/sms-marketing-terms. Privacy Policy: https://fixservicenyc.com/privacy-policy.

34. User Acknowledgment Language

This acknowledgment may be used when a customer signs up for marketing SMS/MMS messages:

I acknowledge that I have read and understand the FIX SERVICE SMS Marketing Terms and Conditions and Privacy Policy. I agree to receive marketing SMS/MMS messages from FIX SERVICE, including promotional offers, discounts, referral program messages, loyalty or bonus program updates, seasonal service offers, and other marketing communications. I understand that message frequency may vary and message and data rates may apply. I understand that consent is not required as a condition of purchasing services. I understand that I may opt out at any time by replying STOP.

35. Sample Marketing SMS/MMS Messages

General Promotion

FIX SERVICE: Get a limited-time offer on selected auto repair services. Call (929) 690-8278 or visit https://fixservicenyc.com to schedule. Reply STOP to unsubscribe.

Oil Change Promotion

FIX SERVICE: Oil change promotion available for eligible vehicles. Appointment required. Call (929) 690-8278 to schedule. Terms apply. Reply STOP to unsubscribe.

A/C Service Promotion

FIX SERVICE: A/C service promotion is available for eligible vehicles. Pricing may vary by refrigerant type and vehicle design. Call (929) 690-8278. Reply STOP to unsubscribe.

Brake Service Promotion

FIX SERVICE: Brake service offer available for eligible vehicles. Final pricing depends on inspection, parts, and vehicle condition. Call (929) 690-8278. Reply STOP to unsubscribe.

Referral Program

FIX SERVICE: Refer a friend to FIX SERVICE and you may qualify for a referral bonus after eligible service is completed. Terms apply. Reply STOP to unsubscribe.

Loyalty Program

FIX SERVICE: Loyalty rewards may be available for eligible customers. Ask us about current benefits at your next visit. Call (929) 690-8278. Reply STOP to unsubscribe.

Seasonal Service Offer

FIX SERVICE: Seasonal service offers are now available for eligible vehicles. Schedule your visit at https://fixservicenyc.com or call (929) 690-8278. Reply STOP to unsubscribe.

Customer Appreciation

FIX SERVICE: Thank you for being our customer. A special service offer may be available for your next eligible visit. Call (929) 690-8278. Reply STOP to unsubscribe.

Help Message

FIX SERVICE: For help with marketing messages, call (929) 690-8278 or visit https://fixservicenyc.com. Reply STOP to unsubscribe. Message and data rates may apply.

Opt-In Confirmation

FIX SERVICE: You are now opted in to receive marketing SMS/MMS messages, including offers, discounts, referral updates, and promotions. Reply STOP to unsubscribe. Message and data rates may apply.

Opt-Out Confirmation

FIX SERVICE: You have been unsubscribed and will no longer receive marketing SMS/MMS messages from this program. Reply START to opt back in.

How Marketing SMS Opt-In Works

FIX SERVICE sends promotional SMS/MMS messages only to customers who separately opt in through a dedicated marketing consent checkbox in the FIX SERVICE customer portal at https://app.fixservicenyc.com/profile.

Marketing SMS consent is collected through a SEPARATE, optional, unchecked-by-default checkbox - distinct from any service SMS consent. The disclosure shown next to the checkbox reads:

"I agree to receive promotional SMS/MMS messages from FIX SERVICE at the mobile number above. Messages may include offers, discounts, seasonal service promotions, referral program updates, loyalty offers, and other marketing communications. Up to 4 messages per month. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent is not required as a condition of purchase, scheduling service, diagnostics, repairs, or account access."

Marketing SMS consent is optional, separate from service-related SMS consent, and not pre-selected. Customers can opt out at any time by replying STOP or by unchecking the marketing checkbox in their customer account.

• Separate marketing-only checkbox, optional, unchecked by default.
• Independent from service SMS consent - customers can have one without the other.
• Up to 4 messages per month. Message and data rates may apply.
• Reply STOP to unsubscribe · Reply HELP for help.
• Consent is not required as a condition of purchase.

SMS Marketing Terms · Privacy Policy